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borse louis vuitton Almost everything I've ever read about writing instructions and directions emphasizes clarity, reading ease and legibility. This seems to be the accepted best practice for writing something that you want people to follow. But recent research suggests that these methods may not be best. A recent study published in Applied Cognitive Psychology dealt with way-finding directions. The researchers had a group of people each write directions from one point in a city to another. A second group examined the directions and rated them, without actually using them. The rating was based on the things we assume to be typical, such as, clarity, easy to read and understand. A third group had to follow the directions. The resulting were surprising. The people who followed the directions that had received the worst rating actually got to the destination faster than the people following the directions rated as the best. There seems to be a gap between what people perceive to be good directions and what actually are good directions. It turns out that what appeared to be difficult directions, actually contained more information. Another recent study that I ran across in the Economist dealt with the effect of fonts. People were asked to read some information about aliens. The information was presented in different fonts. Then they were given a test to assess their recall of the information. Those who read the information in a font that was more difficult to read, like comic, actually remembered more of the information than those who read the same information in a font that is easier to read, like arial. It appears that fonts that are more difficult to read, slow us down and force us to think about what we are reading more than if we zip through fonts that are easier to skim. How about the old saying that a picture is worth a thousand words? Including diagrams in instructions and directions is something that we assume will improve our ability to follow them. A third study I reviewed recently dealt with users learning new software. The researchers found that including diagrams made no difference to the learners' ability to comprehend the instructions. I am not going to change how I give directions or write instructions quite yet. A couple of studies are not conclusive enough to develop new prescriptions. But I am going to keep them in mind and perhaps question my own methods when people just don't seem to get what I'm telling them.
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